Returns & Refunds

Return & Refund Policy

At LENSVA, we want you to love your eyewear. We take pride in the design, optical clarity, and craftsmanship of every pair we deliver. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Exchange & Return Policy

If you are not satisfied with your glasses or made an ordering error, please contact us within 30 days of receiving your delivery:

Exchanges: We offer a one-time free exchange for another style (standard shipping fees apply).
Returns: You may return your eligible item for a refund or store credit.
Eligibility: Items must be unworn, undamaged, and in their original packaging with all included accessories (protective case, cleaning cloth). Orders placed using store credit qualify for a one-time exchange only.

2. 30-Day Manufacturing Warranty

Every pair of LENSVA glasses is inspected prior to shipping. If your glasses arrive with a verified defect in materials or workmanship within 30 days of delivery:

We will replace them free of charge or issue a full refund upon verification.
Note: This warranty covers manufacturer defects and does not cover damage caused by normal wear and tear, accidents, drops, scratches from misuse, or improper care.

3. 365-Day Frame Guarantee

To ensure long-term peace of mind, we provide a one-time frame replacement for structural defects in materials or workmanship:

Within 30 Days of Delivery: Free replacement frame.
Between 31 and 365 Days: 50% discount toward a replacement frame (shipping fees apply).

How to Return Your Glasses

Follow these 4 simple steps to complete your return:

Step 1: Request Authorization
Email our customer care team at support@lensva.com with your order number, photos (if claiming a defect), and reason for return to receive return authorization and mailing instructions.
Step 2: Pack Your Items
Carefully pack the glasses in their original protective case, microfiber cloth, and secure outer packaging to prevent damage during transit. Include a note with your name and order number.
Step 3: Ship with Tracking
Send your package using a traceable shipping service. Please keep your tracking receipt, as we cannot be held responsible for packages lost or damaged in transit.
Step 4: Inspection & Processing
Once your return arrives at our facility and passes inspection, we will process your replacement or refund within 5–7 business days. Refunds will post to your original payment method within 7–10 business days, depending on your financial institution.