We’re here to help! Whether you have questions about our blue light blocking technology, frame sizing, spring hinge fit, or an existing order, our customer care team is always happy to assist you.
Customer Care & Contact Information
- Trade Name: LENSVA EYEWEAR
- Email: support@lensva.com
- Phone Number: +86 159 6878 6550
- Physical Address: Linhai, Taizhou, 317016 Zhejiang, China
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
- Response Time: We aim to reply to all inquiries within 24 business hours.
Order Inquiries
If you are reaching out regarding an order you have already placed, please include:
- Your Order Number (e.g., #1001)
- The Email Address used during checkout
- A brief description of your question (or photos if reporting an issue)
Quick Answers & Self-Service
- Tracking your shipment? Visit our Track Your Order page.
- Delivery questions? Check our Shipping Policy page.
- Sizing, fit, or frame care? Browse our FAQs.
- Need to make an exchange or return? Review our Returns & Refunds page.