Return & Refund Policy

At LENSVA, we want you to love your eyewear. We take pride in the design, comfort, and craftsmanship of every pair we offer. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Returns & Exchanges

If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a return or exchange.

Exchanges: We offer one exchange per eligible order for a different style. The exchange itself is free, but applicable shipping fees may apply.
Returns: Eligible items may be returned for a refund to the original payment method or, where available and agreed upon, store credit.
Eligibility: Items must be unworn, undamaged, and returned in their original packaging with all included accessories, such as the protective case and cleaning cloth.
Store Credit Orders: Orders paid for using store credit are eligible for one exchange only and are not eligible for an additional refund to the original payment method, except where required by applicable law.
Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns or ordering errors. If an item arrives defective, damaged, or incorrect, please contact us for assistance with an appropriate resolution.

Please contact our customer care team before sending any item back. Unauthorized returns may delay processing.

2. 30-Day Manufacturing Defect Warranty

Every pair of LENSVA glasses is inspected before shipping. If your glasses arrive with a verified defect in materials or workmanship, please contact us within 30 days of delivery.

After reviewing your claim, we will provide an appropriate resolution, which may include a free replacement or a full refund.

This warranty covers verified manufacturing defects only. It does not cover normal wear and tear, accidental damage, drops, misuse, improper care, or scratches resulting from use.

Please provide your order number and clear photos of the issue so our team can assess your claim.

3. 365-Day Frame Guarantee

LENSVA offers a one-time frame replacement benefit for eligible structural defects in materials or workmanship, subject to the following terms:

Within 30 Days of Delivery: Eligible defects qualify for a free replacement frame.
Days 31–365 After Delivery: Eligible customers may receive a 50% discount toward a replacement frame. Applicable shipping fees may apply.

This guarantee applies to the frame only and does not cover lenses, normal wear and tear, accidental damage, misuse, or improper care. Claims are subject to inspection and verification.

This guarantee does not limit any rights you may have under applicable consumer protection laws.

4. How to Return Your Glasses

Step 1: Contact Us

Email support@lensva.com with your order number, reason for return, and clear photos if you are reporting a defect. Our team will review your request and provide return authorization and instructions.

Step 2: Pack Your Items

Pack the glasses securely in their original protective case, with the cleaning cloth and all included accessories. Use suitable outer packaging to prevent damage during shipping.

Step 3: Ship Your Return

Ship your package using a trackable shipping service and keep your tracking receipt. Unless otherwise agreed or required by applicable law, customers are responsible for return shipping costs for non-defective items.

Step 4: Inspection and Refund Processing

Once we receive your return, we will inspect the item and notify you of the outcome. Approved returns and exchanges will generally be processed within 5–7 business days after receipt and inspection.

Approved refunds will be issued to the original payment method. Your financial institution may require an additional 7–10 business days for the refund to appear in your account.